RETURNS.
Here at EarthRockStone we pride ourselves on the quality of our product & attention to detail. We inspect all of our products carefully before dispatch to ensure that our items meet the high standards that we maintain.
Therefore, we ask that once you receive your beautiful jewellery, we ask that you please check it carefully for any damage due to shipping, or if you believe there are any other defects, please contact us within 7 days of receiving the item.
Please contact us at earthrockstone1@yahoo.com so that we can help with your query and assess the issue in question.
We make every effort to ensure that the item listed arrives to you in the exact way it's described & pictured. In the rare occurrence that the item is damaged or faulty we will accept a return of the item in question.
Here at EarthRockStone we pride ourselves on the quality of our product & attention to detail. We inspect all of our products carefully before dispatch to ensure that our items meet the high standards that we maintain.
Therefore, we ask that once you receive your beautiful jewellery, we ask that you please check it carefully for any damage due to shipping, or if you believe there are any other defects, please contact us within 7 days of receiving the item.
Please contact us at earthrockstone1@yahoo.com so that we can help with your query and assess the issue in question.
We make every effort to ensure that the item listed arrives to you in the exact way it's described & pictured. In the rare occurrence that the item is damaged or faulty we will accept a return of the item in question.
- Returns must be received within 28 days of receiving your order.
- Customers will be offered a repair/replacement or full refund option for the item in question.
- The return shipping cost will be covered by EarthRockStone, together with the re-shipping of the replacement item.
- Refunds will be processed upon receiving the returned item.
- Returned items must be returned in their original packaging.
- Returns must be shipped first class track & signed for.